Returns are possible in the result of damaged or defective merchandise only.

Furniture Size

The customer is responsible for knowing that all elevators, stairwells, corridors and doorways of his/her house or apartment will permit normal delivery. We are not responsible for furniture that does not fit and will give no refunds if this occurs.

Order Modifications

Please contact us within 24 hours to make any modifications to your order.

Lead times

Our goal is to provide accurate lead-time information. Normal production is 8-10 weeks. Orders may not be cancelled, nor deposits refunded due to delivery outside normal production schedules.


Color, grain variations and veining are natural characteristics of steel, wood, leather and fabric and will vary from piece to piece. The natural qualities of your furniture will therefore vary from the samples you saw.


A 50% deposit is required on all sales of made-to-order and custom pieces. We will notify you when your order is complete and available for delivery, at which time any balance will be due. Delivery cannot be scheduled without full payment. All made-to-order pieces must be paid in full no later than 4 weeks after completion; failure to do so will result in loss of deposit. Delivery or pick up must be organized within 6 weeks from completion, additional storage will be charged at a rate of $25/week per item stored.


All furniture that is made-to-order is not subject to changes or cancellation after 3 days from the date of purchase. Deposits are nonrefundable after the three day period. Items are subject to a 20% restocking fee if cancelled after 2 days from the date of purchase. Cancellations are not permitted after 2 weeks from the date of purchase.

Sales and Promotions

Made-to-order furniture that is ordered prior to and during a sale promotion is not subject to sale pricing.

Shipping Terms

Shipping Rates

For any purchase, we offer free standard ground shipping on all purchases and leather samples within United States and Canada.

Delivery Service

Sofally offers free standard ground shipping on all purchases and leather samples within United States and Canada.

You will receive a call or email from the shipping service once your delivery has been scheduled. If you are not available on the scheduled delivery day, please call us to arrange a different day within 48 hours.

Shipping exclusion

Sofally do not provide delivery service to the following regions:

United States:

  • Unincorporated territories of the United States
  • Hawaii
  • Alaska


  • Newfoundland and Labrador
  • Nunavut

Product availability

As sofally offer custom-made sofa for customers, some items might take months before delivery depending on the order content. In general, customer receive their orders within 2 months of purchase.

Customers can call at 1-866-366-8899 or send email to service@sofally.com to check the order status.

Lost/damaged package

Please check the product for any external damage upon delivery. We cover external damage until 3 days after delivery, so please inform us as soon as possible.

If the package is lost, please contact us immediately.

Sofally will not take any responsibility for the damages or missing parts once proof of pickup has been signed.

Undelivered package

Any orders that are undeliverable in any manner, such as, but not limited to: “Refused”, marked “Return to Sender” or “Not Home” may be subject to additional fees related to the non-successful delivery.

Sofally does NOT assume responsibility for validating the correct Shipping Address.

Assembly and Installation

The assembly and installation of the product(s) purchased by the customer shall be performed by Sofally staff.

Sofally will not assume any legal liability for damages to the product(s), the customer, or their property, or other accidents caused during the assembly or installation if the customers assembled the product on their own.

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